As soon as your order has been shipped, you will receive a by email track & trace-link with which you can track the current status of your order.

Do you not have a track & Received a trace number? Then please check your spam folder first. Can't find the email there either? Then please contact us. One of our employees will be happy to assist you and check the status of your order for you.

If you order on a working day before 10:00 PM? We will then ship your order the same day. The exact delivery time depends on the country and the carrier. As soon as your package is on its way, you will receive a tracking number. & trace-link.

View our shipping page for the current delivery times per country.

Check delivery times & shipping information →

Do you want your order change or cancel? That is possible as long as your order has not yet been shipped. Please contact us as soon as possible regarding this.

Do you want a product exchange for a different size or another item? Direct exchange is currently not possible. You can return the product and then place a new order for the desired item yourself. As soon as your return meets the return conditions, we will refund the purchase amount.

Would you like to return a product? You can easily register your return via our returns page. Here you will find all the information and steps to send your return back to us.

Register return →

We process returns within 7 working days upon receipt. As soon as your return has been processed, we will refund the purchase amount via the original payment method. After the refund, it may take up to 2 working days before the amount is visible in your account.

Unsure between different products or sizes? Ask us. Snoozy in the chat above. Tell us what you are looking for and Snoozy will help you find the right product.

Ask your question first Snoozy via the chat above. Can't figure it out? Then you can find our contact details at the bottom of this page, and we will of course be happy to help you further.