General terms and conditions

Article 1

Definitions In these general terms and conditions, the following terms are used with the following meanings, unless expressly stated otherwise or unless the context indicates otherwise: a. SNOOZZZ BV: the user of these general terms and conditions: SNOOZZZ BV established at Duvelkenshoeve 30 in (5708 VS) Helmond, registered with the Chamber of Commerce under CoC number 95889612, with the email address info@snoozzz.com en the VAT number: NL867373477B01. ;b. customer: any natural person who enters into an agreement with SNOOZZZ BV via the website;c. agreement: the distance contract between the customer and SNOOZZZ BV ;d. product: the product supplied by SNOOZZZ BV;e. website: the website managed by SNOOZZZ BV.

Article 2 General

2.1 Any deviations from these general terms and conditions are only valid if they have been expressly agreed upon in writing or electronically.

2.2 If one or more of the provisions in these general terms and conditions are null and void or should be annulled, the remaining provisions of these general terms and conditions shall remain fully applicable. SNOOZZZ BV and the customer shall then enter into consultation in order to establish new provisions to replace the void ones. c.q. to agree on annulled provisions, whereby, if and to the extent possible, the purpose and intent of the original provision are observed.

Article 3 Offers and quotations

3.1 The assortment offered on the website may be changed.

3.2 On the website, in catalogues, and in mailings, every effort is made to ensure that the images correspond as closely as possible to reality. Obvious typographical errors and image errors are reserved.

3.3 The stated prices for the offered products are in euros, including VAT and excluding shipping costs.

3.4 Offers do not automatically apply to future assignments.

3.5 In the event of temporary promotional offers, SNOOZZZ BV is only obliged to deliver at the price stated for the promotion if SNOOZZZ BV is actually able to deliver within the limit applicable to the promotion and always subject to availability. If the product is sold out within the promotional period or can no longer be delivered within the promotional period, no claim can be made to the special promotional price.

Article 4 Conclusion of the agreement

4.1 The agreement is concluded at the moment of acceptance by the customer of the offer and compliance with the conditions set out therein.

4.2 If the customer has accepted the offer electronically, SNOOZZZ BV shall immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed, the customer may dissolve the agreement.

Article 5 Price change

5.1 If the prices for the offered products increase after the conclusion of the agreement, the customer is entitled to terminate the agreement effective on the day the price increase takes effect.

5.2 A price increase after the conclusion of the agreement is permitted if the price increase is the result of an increase in value added tax or another statutory measure.

Article 6 Deliveries and delivery periods

6.1 The delivery times specified by SNOOZZZ BV are not to be considered as a firm deadline.

6.2 If SNOOZZZ BV is unable to deliver the ordered products within 30 days of the order, SNOOZZZ BV will contact the customer.In such a case, a new delivery period will be agreed upon with the customer, or the customer may terminate the agreement. If the customer terminates the agreement, SNOOZZZ BV will refund any amounts already paid within 30 days of the termination.

6.3 The ordered products will be shipped to the address provided by the customer, until the customer has provided SNOOZZZ BV with a new address.

6.4 The shipping costs are stated separately on the website prior to the moment of ordering.

6.5 As soon as the products to be delivered have been delivered to the customer at the place of destination, the risk regarding these products passes to the customer.

Article 7 Payment

7.1 For the payment, we use a payment provider, which is responsible for processing the payment.

Article 8 Termination of the agreement by the customer

8.1 The customer has the right to terminate the agreement without giving reasons within 14 days of receipt of the product and to return the delivered product within 14 days of notification. Should the product be damaged or the packaging more damaged than necessary to try the product, we may charge you for this reduction in the product's value. Therefore, handle the product with care and ensure that it is properly packaged when returning it. In the event of such termination, SNOOZZZ BV will refund any monies already paid within 14 days of receipt of the product. Upon delivery of the ordered product, the customer will be informed in writing of the right of termination mentioned in this article and the requirements for exercising this right.

8.2 If the customer dissolves the agreement in accordance with paragraph 1 of this article, the shipping costs associated with the return of the product shall be borne by the customer.

8.3 If the customer has questions about returning products, he can contact Snoozzz BV via: tel: +31(0)492 477606 or via e-mail: support@snoozzz.com.

Article 9 Complaints Procedure

9.1 SNOOZZZ BV recommends inspecting the delivered products immediately upon receipt and reporting any defects found within a reasonable time.

9.2 Complaints can be reported to: SNOOZZZ BV via e-mail: support@snoozzz.com. Bij When reporting a complaint, the customer must provide their order number to SNOOZZZ BV.

9.3 Complaints will be handled by SNOOZZZ BV within 14 days. If, unexpectedly, it is not possible to handle a complaint within the 14-day period, the customer will be informed of the duration of the delay.

9.4 Products acknowledged by SNOOZZZ BV as defective shall be either repaired, replaced, or credited with the purchase amount. The costs associated with repairing or replacing defective products shall be borne by SNOOZZZ BV if these products have not been used.

Article 10 Warranty

10.1 A warranty period of 12 months applies to all products supplied by SNOOZZZ BV.

10.2 If damage or defects to a product have arisen due to: a. normal wear and tear; b. improper use; c. failure to perform or incorrect maintenance; d. modifications or repairs by the customer or by third parties; e. any government regulation regarding the nature or quality of the materials used, then the customer cannot invoke the warranty.

Article 11 Force Majeure

In the event of force majeure, SNOOZZZ BV is not liable for compensation of damage incurred by the Customer as a result thereof, except insofar as SNOOZZZ BV has derived an advantage from the force majeure situation that it would not have derived had the contract been properly fulfilled.

Article 12 Retention of title

12.1 All products delivered and yet to be delivered shall remain the exclusive property of SNOOZZZ BV until all claims that SNOOZZZ BV has or will acquire against the customer have been paid in full.

12.2 As long as ownership of the products has not passed to the customer, the customer may not pledge the products or grant any other right thereto to third parties.

Article 13 Confidentiality

Both parties are obliged to maintain the confidentiality of all confidential information that they have obtained from each other or from other sources in the context of their agreement. Information is considered confidential if it has been communicated as such by the other party or if it follows from the nature of the information. The party receiving confidential information shall use it only for the purpose for which it was provided.

Article 14 Intellectual property rights

14.1 The customer and the visitor of the website www.snoozzz.com must fully and unconditionally respect all intellectual property rights vested in the products supplied by SNOOZZZ BV.

14.2 Without prior written or electronic consent from SNOOZZZ BV, a customer and a visitor of the website may www.snoozzz.com not copy, forward, distribute, reproduce, or publish any information, texts, logos, trademarks, trade names, and images obtained via the website.

Article 15 Customer Service

For questions regarding orders and the like, the customer can contact the customer service of SNOOZZZ BV. Customer service can be reached via: tel: +31(0)492 477606 or via e-mail: info@snoozzz.com.

Article 16 Personal data

16.1 SNOOZZZ BV ensures that the collection of the customer's personal data complies with the Personal Data Protection Act.

16.2 SNOOZZZ BV processes personal data (such as: name, address, email address and telephone number) for the following purposes: a. sending the ordered products; b. managing a customer database.

16.3 SNOOZZZ BV never provides personal data to third parties, unless the customer has given explicit consent for this.

Article 17 Security and the Internet

SNOOZZZ BV takes appropriate technical and organizational measures to secure the electronic transfer of data in the event that the customer has accepted the offer electronically. SNOOZZZ BV will observe appropriate security measures if the customer can pay electronically. In this context, SNOOZZZ BV will ensure a secure web environment.

Article 18 Final provisions

18.1 The version of the general terms and conditions applicable at the time the agreement was concluded shall always apply, unless the customer has accepted the validity of a revised version of the general terms and conditions after the conclusion of the agreement.

18.2 The parties shall only resort to the courts after they have made every effort to settle a dispute by mutual agreement.

18.3 Dutch law applies to every agreement between SNOOZZZ BV and the customer.